Vernon Hills Animal Hospital

1260 South Butterfield
Mundelein, IL 60060


Hospital Policies

Here are our policies which help keep our practice running smoothly, and also make your experience with us as good as possible.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Reptiles must be restrained in an appropriate container or bag.  We know you love your pet and might want to show it off, but please understand and respect that many of our clients may have a fear of these animals.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.


Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks. Another option is Care Credit. This credit can be applied for online and offer interest-free monthly payments for healthcare.   Visit the Care Credit web site for more information.